Loris: Conversational Intelligence for Customer Insights
Loris is an AI tool by loris that aims to revolutionize customer interactions for leading brands. By leveraging AI models trained on real conversations, it automates customer service processes while providing deeper insights. The tool excels in identifying recurring customer issues, aiding in root cause analysis, and offering real-time agent assistance. Loris is versatile, applicable across sectors like BPOs, Fintech, Retail, E-commerce, and Telecom, enhancing customer service and generating valuable insights.
Pros of Loris include transforming interactions, aiding growth opportunities, conversation automation, preserving accuracy, and identifying common issues. It also offers real-time agent assistance, versatile applications, and domain expertise in customer experience. However, limitations include no explicit language support, lack of integration with social media platforms, and limited multi-channel support.
